SLAC Network Services

Last Update: October 9, 2012

This page contains information for SCS people on the primary and backup people for services provided by the SCS Network Group. There is currently no Service Level Agreement (SLA) on these services. Everything is currently best effort. Normally first line problems should be reported to your IT Distributed Services administrator. Critical network problems should be reported to the technical coordinators and also via the net-admin email list which is responded to and the problems triaged by the network response team. The people in the table below are for third line expert support. The services with a Yes in the "Critical?" column are for services that receive best effort 24 hours/day by 7 days/week support. Services Support.

Network Support
Component	Critical?	Primary Person	Backups	More information
Core Routers/Switches	Yes	Antonio Ceseracciu	Guillaume Cessieux Kent Reuber Yee Ting Li
VPN	No	Guillaume Cessieux	Kent Reuber	How to Connect to SLAC VPN
Edge Switches	No	Contact your IT Distributed Services administrator
MCC	Yes	Charley Granieri	Email net-admin at slac.stanford.edu
Network Monitoring	No	Yee Ting Li
Wireless/Visitor network	No (less than best effort)	Guillaume Cessieux
WAN	No	Antonio Cessieux	Les Cottrell	WAN Problems with Access to/from SLAC
WAN Monitoring	No	Les Cottrell

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Les Cottrell