SLAC Network Services

Last Update: Jan 19, 2006

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Page Contents	On Call
Network Support Network Services VMS Support WWW Services Legacy Services	SCS People On Call+ (if your browser is running on Unix). SCS People On Call+ (if your browser is running on Windows NT).

This page contains information for SCS people on the primary and backup people for services provided by the SCS Network Group. Normally first line problems should be reported to the Help desk (see Reporting Network Problems for more information on reporting problems). Second line support is provided by the technical coordinators and also via the net-admin email list which is responded to and the problems triaged by the network response team. The people in the table below are for third line expert support. The services with a Yes in the "Critical?" column are for services that receive 24 hours/day by 7 days/week support. For more on critical services see SCS Critical Services Support.

Network Support
Component	Critical?	Primary Person	Backups	/usr/local/scs/doc/how-to-fix/
Core Routers	Yes	Charley Granieri*	Gary Buhrmaster Ken Martell Antonio Ceseracciu
Core Switches	Yes	Charley Granieri*	Gary Buhrmaster Ken Martell Antonio Ceseracciu
Dial in	No	Ken Martell	Antonio Ceseracciu	/usr/local/scs/doc/how-to-fix/remoteaccess
Edge Switches	No	Charley Granieri*	Gary Buhrmaster Ken Martell Antonio Ceseracciu
MCC	Yes	Charley Granieri*	Gary Buhrmaster Ken Martell Antonio Ceseracciu
Network Monitoring Netscout Netdata, Nettest	No	Connie Logg	Les Cottrell	/usr/local/scs/doc/how-to-fix/netdata
WAN	No	Les Cottrell	Charley Granieri	WAN Problems with Access to/from SLAC
WAN Monitoring	No	Les Cottrell

Network Service
Service Critical? Primary Person Backups How-to-fix
DHCP Yes Ken Martell
Antonio Ceseracciu John Halperin /usr/local/scs/doc/how-to-fix/dhcp-server

DSL No Ken Martell Antonio Ceseracciu

Hypernews No Charlotte Hee Doug Smith

LDAP No Teresa Downey Charley Granieri /usr/local/scs/doc/how-to-fix/htmlgate

Lwgate No Teresa Downey Ricardo Kau /usr/local/scs/doc/how-to-fix/htmlgate

Mail Gateways Yes Teresa Downey* Ricardo Kau /usr/local/scs/doc/how-to-fix/mail-unix
/usr/local/scs/doc/how-to-fix/mail-vms
Mailrouter No Teresa Downey Andy Hanushevsky
Majordomo No Teresa Downey Ricardo Kau /usr/local/scs/doc/how-to-fix/majordomo
Name Service database Yes Teresa Downey Charley Granieri /usr/local/scs/doc/how-to-fix/dns-tables
Name Service sysadmin Yes John Halperin Unix-Admin

Netnews No Teresa Downey Ricardo Kau /usr/local/scs/doc/how-to-fix/news.mirror
Network Time Service Yes Charley Granieri John Halperin, Renata Dart

POP Server Yes Teresa Downey* Ricardo Kau
IMAP Server Yes Teresa Downey* Ricardo Kau /usr/local/scs/doc/how-to-fix/mail-pop
RADIUS Yes Ken Martell TBD
/usr/local/scs/doc/how-to-fix/remoteaccess

TelAlert Yes Charley Granieri Teresa Downey
Neal Adams
/usr/local/scs/doc/how-to-fix/telalert
VPN/PPTP No HELP Troubleshooting VPN

Wireless Yes Ken Martell* Antonio Ceseracciu

Network Service
Service	Critical?	Primary Person	Backups	How-to-fix
DHCP	Yes	Ken Martell Antonio Ceseracciu	John Halperin	/usr/local/scs/doc/how-to-fix/dhcp-server
DSL	No	Ken Martell	Antonio Ceseracciu
Hypernews	No	Charlotte Hee	Doug Smith
LDAP	No	Teresa Downey	Charley Granieri	/usr/local/scs/doc/how-to-fix/htmlgate
Lwgate	No	Teresa Downey	Ricardo Kau	/usr/local/scs/doc/how-to-fix/htmlgate
Mail Gateways	Yes	Teresa Downey*	Ricardo Kau	/usr/local/scs/doc/how-to-fix/mail-unix /usr/local/scs/doc/how-to-fix/mail-vms
Mailrouter	No	Teresa Downey	Andy Hanushevsky
Majordomo	No	Teresa Downey	Ricardo Kau	/usr/local/scs/doc/how-to-fix/majordomo
Name Service database	Yes	Teresa Downey	Charley Granieri	/usr/local/scs/doc/how-to-fix/dns-tables
Name Service sysadmin	Yes	John Halperin	Unix-Admin
Netnews	No	Teresa Downey	Ricardo Kau	/usr/local/scs/doc/how-to-fix/news.mirror
Network Time Service	Yes	Charley Granieri	John Halperin, Renata Dart
POP Server	Yes	Teresa Downey*	Ricardo Kau
IMAP Server	Yes	Teresa Downey*	Ricardo Kau	/usr/local/scs/doc/how-to-fix/mail-pop
RADIUS	Yes	Ken Martell	TBD	/usr/local/scs/doc/how-to-fix/remoteaccess
TelAlert	Yes	Charley Granieri	Teresa Downey Neal Adams	/usr/local/scs/doc/how-to-fix/telalert
VPN/PPTP	No	HELP		Troubleshooting VPN
Wireless	Yes	Ken Martell*	Antonio Ceseracciu

WWW Support
Service Critical? Primary Person Backups How-to-fix
CGI Wrapper No John Bartelt Les Cottrell
John Halperin

Links to SLAC Production Pages No Ruth McDunn

New WWW Production Space No Ruth McDunn
/~winters/slaconly/afsinit.html

SLAC Home Page Announcements No Ruth McDunn

WWW Support
Service	Critical?	Primary Person	Backups	How-to-fix
CGI Wrapper	No	John Bartelt	Les Cottrell John Halperin
Links to SLAC Production Pages	No	Ruth McDunn
New WWW Production Space	No	Ruth McDunn		/~winters/slaconly/afsinit.html
SLAC Home Page Announcements	No	Ruth McDunn

VMS Support
Service Critical? Primary Person Backups How-to-fix
SLACVX Cluster Yes Charley Granieri* Teresa Downey /sldwww/slacvx/how-to-fix.html
on sld-www
Software Contract No Teresa Downey

VMS Support
Service	Critical?	Primary Person	Backups	How-to-fix
SLACVX Cluster	Yes	Charley Granieri*	Teresa Downey	/sldwww/slacvx/how-to-fix.html on sld-www
Software Contract	No	Teresa Downey

Legacy Services
Service Critical? Primary Person Backups How-to-fix

* Person is automatically paged by this service.
+ Page only accessible to SCS personnel.
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Les Cottrell