HEPiX Fall 2005 at SLAC
Incident Command for IT:
What we Can Learn from the Fire Department
by D. Brent Chapman.
Thursday, October 20, 2005
Apple Campus, Room Garage 1, 4 Infinite Loop, Cupertino, California
Abstract:
Have you ever wondered how fire departments organize themselves on the fly
to deal with a major incident? How they quickly and effectively coordinate
the efforts of multiple agencies? How they evolve the organization as the
incident changes in scope, scale, or focus? They accomplish all this by
using the Incident Command System (ICS), a standardized organizational
structure and set of operating principles adopted by most emergency agencies
nationwide. In this talk, Brent will introduce the concepts and principles
of ICS, and discuss how these can be applied to IT events, such as security
incidents and service outages.
This talk is also an invited talk at LISA'05 in December with this
description:
Incident Command for IT: What We Can Learn from the Fire Department
Brent Chapman, Great Circle Associates, Inc.
