SLAC Network Services

Last Update: June 27, 2000

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Page Contents	On Call
Network Support Network Services VMS Support WWW Services Legacy Services	SCS People On Call+ (if your browser is running on Unix). SCS People On Call+ (if your browser is running on Windows NT).

This page contains information for SCS people on the primary and backup people for services provided by the SCS Network Group. Normally first line problems should be reported to the Help desk (see Reporting Network Problems for more information on reporting problems). Second line support is provided by the technical coordinators and also via the net-admin email list which is responded to and the problems triaged by the network response team. The people in the table below are for third line expert support. The services with a Yes in the "Critical?" column are for services that receive 24 hours/day by 7 days/week support. For more on critical services see SCS Critical Services Support.

Network Support
Component	Critical?	Primary Person	Backups	/usr/local/scs/doc/how-to-fix/
Core Routers	Yes	Davide Salomoni*	Charley Granieri Ken Martell
Core Switches	Yes	Davide Salomoni	Charley Granieri Ken Martell
Dial in	No	Ken Martell	Les Cottrell	/usr/local/scs/doc/how-to-fix/remoteaccess
Edge Switches	No	Davide Salomoni	Charley Granieri Ken Martell
Gigaswitch	Yes	Charley Granieri		/usr/local/scs/doc/how-to-fix/gigaswitch
ISDN	No	Ken Martell	Les Cottrell	/usr/local/scs/doc/how-to-fix/remoteaccess
MCC	Yes	Davide Salomoni	Charley Granieri Ken Martell
Network Monitoring Netscout Netdata, Nettest	No	Connie Logg	Les Cottrell	/usr/local/scs/doc/how-to-fix/netdata
WAN	No	Les Cottrell	Charley Granieri Davide Salomoni	WAN Problems with Access to/from SLAC
WAN Monitoring	No	Warren Matthews	Les Cottrell

Network Service
Service Critical? Primary Person Backups How-to-fix
DHCP No Ken Martell
John Halperin Teresa Downey /usr/local/scs/doc/how-to-fix/dhcp-server

Hypernews No Bebo White Dennis Wisinski

LDAP No Charley Granieri Teresa Downey
/usr/local/scs/doc/how-to-fix/htmlgate

Lwgate No Bebo White Teresa Downey
/usr/local/scs/doc/how-to-fix/htmlgate

Mail Gateways Yes Teresa Downey* Charley Granieri /usr/local/scs/doc/how-to-fix/mail-unix
/usr/local/scs/doc/how-to-fix/mail-vms
Mailrouter No Teresa Downey Andy Hanushevsky
Majordomo No Teresa Downey Bebo White /usr/local/scs/doc/how-to-fix/majordomo
Name Service database Yes Teresa Downey Charley Granieri /usr/local/scs/doc/how-to-fix/dns-tables
Name Service sysadmin Yes John Halperin Unix-Admin

Netnews No Teresa Downey Bebo White /usr/local/scs/doc/how-to-fix/news.mirror
Network Time Service Yes Charley Granieri John Halperin, Renata Dart

POP Server Yes Teresa Downey* Charley Granieri
IMAP Server Yes Teresa Downey* Charley Granieri /usr/local/scs/doc/how-to-fix/mail-pop
RADIUS Yes Ken Martell TBD
/usr/local/scs/doc/how-to-fix/remoteaccess

TelAlert Yes Charley Granieri Teresa Downey
Neal Adams
/usr/local/scs/doc/how-to-fix/telalert
VPN/PPTP No Gregg Daly Ken Martell Troubleshooting VPN

Network Service
Service	Critical?	Primary Person	Backups	How-to-fix
DHCP	No	Ken Martell John Halperin	Teresa Downey	/usr/local/scs/doc/how-to-fix/dhcp-server
Hypernews	No	Bebo White	Dennis Wisinski
LDAP	No	Charley Granieri	Teresa Downey	/usr/local/scs/doc/how-to-fix/htmlgate
Lwgate	No	Bebo White	Teresa Downey	/usr/local/scs/doc/how-to-fix/htmlgate
Mail Gateways	Yes	Teresa Downey*	Charley Granieri	/usr/local/scs/doc/how-to-fix/mail-unix /usr/local/scs/doc/how-to-fix/mail-vms
Mailrouter	No	Teresa Downey	Andy Hanushevsky
Majordomo	No	Teresa Downey	Bebo White	/usr/local/scs/doc/how-to-fix/majordomo
Name Service database	Yes	Teresa Downey	Charley Granieri	/usr/local/scs/doc/how-to-fix/dns-tables
Name Service sysadmin	Yes	John Halperin	Unix-Admin
Netnews	No	Teresa Downey	Bebo White	/usr/local/scs/doc/how-to-fix/news.mirror
Network Time Service	Yes	Charley Granieri	John Halperin, Renata Dart
POP Server	Yes	Teresa Downey*	Charley Granieri
IMAP Server	Yes	Teresa Downey*	Charley Granieri	/usr/local/scs/doc/how-to-fix/mail-pop
RADIUS	Yes	Ken Martell	TBD	/usr/local/scs/doc/how-to-fix/remoteaccess
TelAlert	Yes	Charley Granieri	Teresa Downey Neal Adams	/usr/local/scs/doc/how-to-fix/telalert
VPN/PPTP	No	Gregg Daly	Ken Martell	Troubleshooting VPN

WWW Support
Service Critical? Primary Person Backups How-to-fix
CGI Wrapper No Bebo White Les Cottrell
John Halperin

Cisco Redirector No Bebo White Ken Martell

Links to SLAC Production Pages No Ruth McDunn

New WWW Production Space No Ruth McDunn
/~winters/slaconly/afsinit.html

SLAC Home Page Announcements No Ruth McDunn

WWW Support
Service	Critical?	Primary Person	Backups	How-to-fix
CGI Wrapper	No	Bebo White	Les Cottrell John Halperin
Cisco Redirector	No	Bebo White	Ken Martell
Links to SLAC Production Pages	No	Ruth McDunn
New WWW Production Space	No	Ruth McDunn		/~winters/slaconly/afsinit.html
SLAC Home Page Announcements	No	Ruth McDunn

VMS Support
Service Critical? Primary Person Backups How-to-fix
SLACVX Cluster Yes Charley Granieri* Teresa Downey /sldwww/slacvx/how-to-fix.html
on sld-www
Software Contract No Teresa Downey

VMS Support
Service	Critical?	Primary Person	Backups	How-to-fix
SLACVX Cluster	Yes	Charley Granieri*	Teresa Downey	/sldwww/slacvx/how-to-fix.html on sld-www
Software Contract	No	Teresa Downey

Legacy Services
Service Critical? Primary Person Backups How-to-fix
Appletalk Remote Access No Ken Martell*
/usr/local/scs/doc/how-to-fix/ara

Legacy Services
Service	Critical?	Primary Person	Backups	How-to-fix
Appletalk Remote Access	No	Ken Martell*		/usr/local/scs/doc/how-to-fix/ara

* Person is automatically paged by this service.
+ Page only accessible to SCS personnel.
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Les Cottrell