Updated: 01 Mar 2002
Local Experts The first thing you should do is to seek out knowledgeable people in your group. Often, people working on similar tasks can give you the most meaningful help. This should especially be your first line of inquiry for usage and "how-to" questions.
Newsgroups Newsgroups and mailing lists can often be a fertile source of answers to questions. There are SLAC, Stanford, HEP, and worldwide newsgroups on a variety of topics.
-admin lists Contacts for support via email of various projects, services, and software.
Service Desk Questions about how to use the SLAC system, or trouble reports about failing hardware, networks, or system software can be emailed to servdesk@slac.stanford.edu or called in to (650) 926-HELP. The phone number includes a paging system for off-hours reporting of critical problems.
unix-admin Send mail for support of the UNIX environment to unix-admin@slac.stanford.edu with full details.