grub.info: Reporting bugs

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Reporting bugs

   These are the guideline for how to report bugs. Take a look at this
list below before you submit bugs:
  1. Before getting unsettled, read this manual through and through.
     Also, see the GNU GRUB FAQ
     (http://www.gnu.org/software/grub/grub-faq.html).
  2. Always mention the information on your GRUB. The version number
     and the configuration are quite important. If you build it
     yourself, write the options specified to the configure script and
     your operating system, including the versions of gcc and binutils.
  3. If you have trouble with the installation, inform us of how you
     installed GRUB. Don't omit error messages, if any. Just `GRUB hangs
     up when it boots' is not enough.
     The information on your hardware is also essential. These are
     especially important: the geometries and the partition tables of
     your hard disk drives and your BIOS.
  4. If GRUB cannot boot your operating system, write down _everything_
     you see on the screen. Don't paraphrase them, like `The foo OS
     crashes with GRUB, even though it can boot with the bar boot
     loader just fine'. Mention the commands you executed, the messages
     printed by them, and information on your operating system
     including the version number.
  5. Explain what you wanted to do. It is very useful to know your
     purpose and your wish, and how GRUB didn't satisfy you.
  6. If you can investigate the problem yourself, please do. That will
     give you and us much more information on the problem. Attaching a
     patch is even better.
     When you attach a patch, make the patch in unified diff format, and
     write ChangeLog entries. But, even when you make a patch, don't
     forget to explain the problem, so that we can understand what your
     patch is for.
  7. Write down anything that you think might be related. Please
     understand that we often need to reproduce the same problem you
     encounterred in our environment. So your information should be
     sufficient for us to do the same thing--Don't forget that we
     cannot see your computer directly. If you are not sure whether to
     state a fact or leave it out, state it!  Reporting too many things
     is much better than omitting something important.
   If you follow the guideline above, submit a report to the Bug
Tracking System (http://savannah.gnu.org/bugs/?group=grub).
Alternatively, you can submit a report via electronic mail to
<bug-grub@gnu.org>, but we strongly recommend that you use the Bug
Tracking System, because e-mail can be passed over easily.
   Once we get your report, we will try to fix the bugs.