• Dell Warranty. Dell computers come with a standard 3-year Next Business Day On-Site Service warranty.  Please do not remove hardware from Dell computers or add foreign components within the warranty period since this invalidates the warranty.  For repairs, please fill out the Hardware Vendor Repair  request (which notifies the Help Desk to contact SLAC's Dell warranty repair).

To local administrators:

1. Please arrange the purchase with Teri Church.
   
   
2. Complete a Purchase Requisition and submit it to Operator teri@slac.stanford.edu
   
   On the Purchase Requisition, please include:
   -- the unique Tag Number that Dell uses to track the history of the computer (this is the number listed under the Property Control Database as the serial number, this is not the PC#)
   -- the department charge number 
   -- the delivery requirements.  Standard shipping is 3-4 days, expedited can be overnight or 2 days.
   
   
3. At the same time, fill out a HelpTrack request so that the Dell on-site warranty service can do the upgrade when the hardware is delivered.