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FAQ Answerpage
QUESTION:
Beta in release X.Y.Z crashed. Is this a potential "bug" (or is there a fix)?
ANSWER:
(This is not a direct answer, but this is a recommended path to get results)
- First, look in Remedy for "recent reports" to see if anything resembles your problem. In particular, look for reports existing after the release became available.
- If you know which package contains the crash, do a search with that package name to get a list of all Remedy reports (not just recent or open reports) related to
that package.
- Then, look in the Preliminary Bugs HyperNews Group for something that sounds similar.
- Finally, if you find nothing, (assuming you've looked through earlier Rememdy reports by now) enter the following details into a report in Remedy:
(If you are uncertain that it is really a bug and belongs in Remedy, then put a note into Prelim bugs HN.)
Include as much of the following information as possible:
Machine type and name
Release
What you are running
what you have checked out (statusrel command output)
what command and .tcl scripts are in use
What input data is in use
crash description
debugger traceback
Yes, that's a lot of stuff! However, at some point, someone will ask for this information. Providing this information at the onset will help to speed up the process and saves a lot of time for the people who help you.
(Last updated 7/17/98)
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